Refund policy

Jewelry turn around time

All sterling silver pearl necklace and bracelets are hand strung by me. Made to order items can take up to 2-3 weeks to ship from our warehouse. This turnaround time does not include shipping time. Please read through our listing descriptions before ordering.

ALL JEWELRY IS FINAL SALE

JEWELRY CARE

You pay good money and to keep your jewels looking their best, here are some tips:

  • Store in a cool, dry place

  • Keep away from chemicals such as: perfumes, hairsprays, lotions, etc.

  • We recommend taking off your jewelry before entering water such as: showering, pools, lakes, rivers, etc. 

  • Clean jewelry with a polishing cloth regularly to keep them looking shiny & new

  • NEVER use chemicals/jewelry cleaning solutions to clean your jewelry. Using these may result in ruining oxidation on the jewelry and ruining the stones. ONLY USE A DRY POLISHING CLOTH.

REPAIR POLICY

If any issues are to occur with your pieces(s), including faulty jump rings, crimp beads, wire, or clasps, the Sterling Steer will fix free of charge for first occurrence. If it happens more, there will be a $20 fee. This fee includes, repairing the strand & shipping to send back to purchaser.

Stretch bracelets are excluded from our repair policy.

In order to be eligible for the “no charge first occurence” pieces must be purchased from The Sterling Steer Pearl Co. if it may be that you purchased from a different company and would like to repair it, the same $20 fee applies, as stated above. 

PURCHASER OF STRAND PAYS SHIPPING TO SEND BACK ITEM(S).

SHIPPING POLICY

It is your responsibility as the buyer to make sure the correct address is listed and used when placing an order, if an address change is needed there will be an extra charge and if not paid, I will send the order to the address listed, or may not send it at all.

Ready to ship orders are shipping within 1-3 business days, not including weekends.

Made to order items, such as pearl necklaces and bracelets, have 2-3 week processing time. This does not include shipping time. Please be aware that if you select express shipping as your method of shipment for a made to order item, the 2-3 week processing time still remains.

If a ready to ship item is ordered with a made to order piece, the order will not ship until the entire order is complete.

Packages are offered via USPS. We offer economy & express options.

While I take the best care in packaging and shipping all items, once a package is dropped off at the post office, it is out of my hands. I cannot guarantee delivery times or be responsible for shipping delays, loss, or mishaps caused by the carrier.

If something happens to your package during shipping, please contact me immediately, and I will do everything I can to help resolve the situation. However, I am not responsible for replacing or refunding packages that are lost or delayed after being handed to the carrier. 

Thank you for choosing to shop with us! These policies help everyone understand how we work and helps everything run smoothly for me!